1. If a buyer chooses to cancel an order, it needs to be done within 24 hours of the order placed. For that, we could be contacted through email - firstname.lastname@example.org.
2. For refunds, if requested on time, as mentioned above, the full amount will be credited back to the buyer within seven working days of initiating the refund. The refunded amount will be credited back via the same mode of transaction, as placing the order.
3. Goods once sold & dispatched already cannot be taken back or exchanged.
4. Hand woven textiles are often characterized by minimal weaving irregularities. They are known & valued much for that rawness. It is identifiable by consumers, as well as the craft councils of India, that these are not defects & add to the features of the pieces.